June 12, 2017 admin

Towards user-centric transport in Europe – Challenges, solutions and collaborations

The EU projects Mobility4EU (http://www.mobility4eu.eu/) and MIND-SETS (http://www.mind-sets.eu/) jointly organized the event “Towards user-centric transport in Europe – Challenges, solutions and collaborations” in Brussels in May. The aim was to bring together stakeholders from different areas to discuss innovations in transport and mobility addressing future challenges for the European transport system (http://www.mobility4eu.eu/midtermevent/). One part of this event were several interactive sessions in which the participants discussed various issues relating to the improvement of current transport practices. The partners of DATASET2050 acted as facilitator of the session “Enhancing multi-modal collaboration between service providers”, in close collaboration with the EU project PASSME.

Applying the “World Café” approach, this session focused on the better integration of different service providers in order to facilitate a seamless journey for the passenger (see the figure below for examples of existing and future intermodal concepts, these will be addressed in more detail in upcoming deliverables of DATASET2050). Within different groups, simulating a round table in a relaxed atmosphere, participants of the workshop discussed a variety of approaches that reduce friction along the journey. One aspect which had been discussed extensively is the establishment of a legal framework accompanying the closer collaboration of service providers. Legal issues concern the liabilities in terms of delays, lost luggage or reimbursements. Furthermore, data sharing both between providers as well as between providers and passengers had been highlighted as being a main contributor to a seamless journey. Passengers receiving real-time information as well as alternative travel options along the journey have to be enabled by a shared data pool all providers have access to. This, however, requires a clearly defined set of rules and responsibilities regarding data handling and passenger privacy issues in order for all parties to participate. In terms of passengers’ data privacy concerns, studies have shown that passengers agree to share their personal data with service providers if both data security can be guaranteed and their journey and travel experience is improved.

In terms of collaboration, the “last mile”, which covers the distance between the final destination and the last stop of e.g. public transport, often constitutes a bottleneck within the seamless journey. Therefore, ideas within the workshop circled around passengers pooling their demand and sharing a taxi in order to get to the airport or the train station. Or autonomous cars providing an option to cover the last segment of the passenger journey by efficiently assigning resources to the time and location they are needed. Overall, participants argued that there is no single solution which fits all passenger needs but that customization and differentiation across distinct groups have to take place.

 

inter-modal conecepts

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